Privacy Policy

The Privacy Policy aims to inform you how Sana Spa Hotel process with personal data collected through the website as well as through the Online Reservation section. It does not concern the information collected from other channels. By using our website and providing us with your personal data, you agree to this Privacy Policy. If you do not agree, please do not use this website.

What data we collect

We collect your personal information when you make an inquiry or a reservation. The information we require is just the one we need to respond to your inquiry or to make a reservation – your first and last name, email address, telephone number. This data will only be used in connection with processing of your reservation or inquiry.

How we use that information

The information we collect from you can be used:

  • To help us improve our website.
  • To help us customize your experience and understand your particular needs.
  • To help us improve our customer service.
  • Let us contact you if needed and respond to your inquiry.
  • To book your reservation.

Sharing the information with third parties

We do not sell, trade, or transfer your personal information to external parties. This does not include trusted third parties who assist us in operating our website or manage our business when our partners agree to keep this information in full confidentiality. To learn more, please read the Cookie Policy. We share information to comply with the law or to protect ourselves and our clients, to respond to court orders or in response of the legitimate request from the public authorities.

How we protect your information

We are committed to protect your personal information. We have implemented appropriate administrative, technical, and physical security procedures to help protect important user information transmitted online from unauthorized access, disclosure, alteration or destruction. We retain the information, in accordance with the law, within the timeframe required to perform the activities described in this privacy policy.

What rights you have

We can inform you at any time upon your request if we have your personal data and what data we have voluntarily provided from you during your visits in our premises or through our website.

Your consent

You may withdraw your consent where we are relying on it to process your personal data in whole or in part at any time. We will delete any unnecessary personal information if we have such data after receiving the application.


Our cookies improve access to our site and identify regular visitors. Also, our cookies improve the experience of our users by tracking and targeting their interests. However, the use of cookies is not related to any personal identification. For more information, please read the Cookie Policy.

Your agreement to these conditions

By using our website, you agree to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website. If you continue to use our webite after posting this Privacy Policy will be deemed to be your acceptance of these changes.

Contact Us

If you have questions or would like an update, access or delete your information with us, you can do so by email: or to contact us directly on the Contact page.