SPA ETIQUETTE

Dear Sir/Madame,

Livia’s Secters Spa is a place for rest and relaxation. Please, respect the peace and privacy of other guests, speak in a soft voice and enjoy the quietness and lovely music.

The consumption of heavy food is not recommended before or shortly after a spa treatment. Alcohol and caffeine should also be avoided before or immediately after your spa visit.

To be able to provide a full spa experience, we ask our guests to respect the agreed SPA etiquette:

Early appointments guarantee that you will receive the desired spa treatment at your preferred time.

Please, let our spa receptionist know if you have a heart condition, high blood pressure, allergies, varicose veins, asthma or other health issues. This information will enable our staff to offer the most appropriate  spa treatment or procedure in line with your needs.

In case you are pregnant, some treatments might not be suitable for you. To choose the most appropriate treatment, please consult a doctor.

If you have a preference for a particular therapist specify it. Try something new by listening to the advice of our staff or other guests of the spa.

To enjoy your spa treatment to the fullest, please arrive 5 minutes before your appointment. Arriving late will reduce the duration of your treatment. Treatment time commences at the time of your appointment and terminates when you leave the spa treatment room. Shower time is included in the duration of the treatment.

In massage cabinets are allowed only guests who would benefit from appropriate therapy. Attendants are required to wait in the lobby of the spa or the hotel bars.

The guests of the hotel can charge their spa treatments to their room account. All spa visitors who are not guests of the hotel should pay for their treatments at the reception desk.

Change and cancellation of appointments. The treatments you have chosen are reserved especially for you. Sometimes you may need to cancel or change an appointment and we do expect you to let us know early in advance. You may cancel your appointment no later than 4 hours before the start of the treatment. Otherwise we have to charge 30% of the treatment price to the account of your room. In case of delay, we reserve the right to refuse appropriate procedure or shorten its duration.

Spa dress code

Swimwearand slippers/thongs are compulsory inside the spa center, the sauna park and the swimming pools. Wearing a sports’ suit and clean trainers is obligatory for the fitness center and the gymnastics and yoga hall.

To maintain a constant atmosphere of relaxation and respect for all guests, we kindly ask you to leave your mobile phones or other communication devices in his hotel room or locker room in the spa, or turn them off before entering the treatment cabinets.

The minimum age required to use the spa center is 16 years. If under that age, you should be accompanied by an adult over that age.

If you have children with you, the responsibility for their health is entirely yours. Be careful for their safety and comfort, and for the comfort of those around you.

All valuables should be kept either in your in-room safe box or that of the hotel reception. The spa center is not responsible for lost or stolen valuables.

Recommendations for use of the swimming pool, saunas, steam bath and salt room

  • To achieve the utmost result in the saunas, steam bath and salt room, it is essential to prepare your body for the spa treatment. Please, take a shower beforehand.
  • Please do not use products unsuitable for the sauna.
  • Always use a bath towel when seated in the sauna.

Feedback

We appreciate and encourage all comments and questions from our clients. You can fill in our questionnaire that you can find at our spa reception desk.

Tipping

Our staff at Livia’s Secrets Spa is dedicated to exceeding your expectations and giving you the most memorable spa experience. We appreciate your willingness to reward those efforts. Giving a tip is entirely voluntary. You can either tip the staff member directly or leave the gratuity at the spa reception.